Why Empathy?

According to the Ricardo Jorge National Institute, seven out of every ten Portuguese citizens quarantined due to COVID-19 exhibited signs of psychological distress, with anxiety and moderate to severe depression most prevalent among young adults and women. This phenomena is explained not only by rigorous measures and self-isolation but also by the fact that the workplace is changing quickly and young people confront enormous future uncertainty. Additionally, young adults have faced university closures and income loss, and are more likely than other adults to report substance use (25 per cent vs. 13 per cent) and suicidal thoughts (26 per cent vs. 11 per cent). (Cox et al. 2021).

• In order for people to feel well with themselves and continue struggling they have to feel understood, valued and respected no matter their gender, socioeconomic background, or nationality. This is why empathy is critical. Empathy is frequently the bedrock upon which all other humanitarian qualities are built. Through empathy, you gain an understanding of another person's needs, sentiments, prejudices, and obstacles, enabling you to quickly identify a solution for their development. Additionally, empathy teaches you how to train and educate others effectively, regardless of whether they are depressed or anxious. Empathy is the catalyst for today's digital change.

• Furthermore, empathy is critical for providing excellent customer service and satisfaction. Without empathy, one cannot effect digital transformation, as he or she lacks the fundamental skills for comprehending the onboarding experience, demands, and expectations of customers. As such, it is critical to first train youth workers how to be more compassionate toward one another in order to improve customer service through digital tools.

Why Digital Enterprise?

The Covid 19 pandemic has accelerated the adoption of the digital workspace, with the last two years marked by zoom calls, remote work, long-distance learning, and live-streaming. It is debatable if we should revert to our previous practises. as most businesses will likely be considerably more flexible. Simultaneously, data indicates that the majority of employers prefer part-time remote work and part-time in the office. Thus, the hybrid workspace is here to stay. As a result, digital capabilities are no longer optional; they are necessary. Advanced digital skills are required for a rising number of jobs, yet only 36% of the workforce possesses them. One of the Training initiative's goals is to encourage youth workers to pursue traineeships that emphasise the development of digital skills. However, for a hybrid workspace to function effectively, employees and, more broadly, young adults must significantly improve their digital capabilities and learn to work with new tools.

• How Digital Enterprise through empathy?

Any company's strategic digital transformation and success begins with a customer-centric mindset. This entails developing a thorough understanding of the client; anticipating their expectations, wishes, needs, and behaviours; and reacting to those needs and expectations in a compassionate and humanitarian manner. According to Fretty (2020), enhancing the customer experience continues to be a primary driver of organisations' digital transformation efforts, with 43% of respondents citing it as one of the top three reasons for embarking on a digital transformation effort, 34% citing it as a reason to attract new customers, and 29% citing it as a reason to retain existing customers. Cultivating an obsession with users is the way forward for any digital enterprise to flourish. However, in order to empathise with clients, one must first be able to empathize with his surroundings. Today, empathy becomes even more difficult, remote practices do not allow for accessing the expressions and the physical presence of other people. Thus, more non-formal educational techniques are required to demonstrate how we may achieve digital transformation with humanitarian ideals and by providing a customer-focused service. This can be accomplished through activities that build empathy, teamwork, and an understanding of the customer's demands.